Zoey has been named a Champion in a recently completed survey of customers across Ecommerce platform solutions. SoftwareReviews, a division of world-class IT Research and Advisory Firm Info-Tech Research Group, announced its 2020 Ecommerce Platform Emotional Footprint Award winners.
“As organizations look to broaden their e-commerce platform footprints in light of COVID-19, the need to have a strong supporting technology stack has never been more salient,” says Ben Dickie, director of research and advisory at Info-Tech. “Modern e-commerce platform suites provide a host of robust functional capabilities, from cart management to retail analytics. However, the most successful vendors pair industry-leading functionality with a clear focus on both customer and user experience.”
The Emotional Footprint Awards are showcased in a report based on software user reviews focused on the client-vendor relationship from the user’s point of view. Each vendor is rated based on their experience provided by their software, including the Service and Product Experience, Strategy, Conflict Resolution, and Contracting and Negotiation process.
Zoey, with an Emotional Footprint score of +84, received perfect scores for being effective and continually improving. Other Emotional Footprint metrics Zoey ranked highly in the survey included:
- Saves time
- Has integrity
- Over delivered
- Friendly negotiation
- Reliable
- Enables productivity
- Performance enhancing
“Zoey customers have always told us that our support and onboarding experiences are among the ways we stand out, so we’re excited to see this proven once again in the Emotional Footprint Awards,” said Joshua O’Connell, Vice President of Marketing for Zoey. “Along with developing solutions that are designed to boost our sellers’ productivity and drive more sales, we know excellent support of a solution like ours is critical to their success, which is why we’ve placed a strong emphasis on providing first-rate support.”
About the Emotional Footprint Diamond and Emotional Footprint Awards
The Emotional Footprint Diamond illustrates the customer experience with software vendors, showing a complex relationship spanning procurement, implementation, service, and support. The Net Emotional Footprint of a vendor is a result of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation, creating a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view. The data published in the Emotional Footprint Diamond is collected from real end users through authentic software review surveys and meticulously verified for veracity. The survey uses standard net promoter scoring (positive percentage minus negative percentage) to arrive at the Net Emotional Footprint score. These skillfully crafted survey questions are informed by two decades of IT research and advisory.
Vendors with top user scores receive the Emotional Footprint Award. The Emotional Footprint Awards, an initiative proudly founded in 100% user-review data, is free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.
About SoftwareReviews
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and analyst firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships.
By collecting data from real IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
About Zoey
Zoey’s mission is to support B2B and wholesale businesses and their ability to take orders anytime, anywhere, on any device. Their cornerstone offerings are a mobile app for the sales team to take orders or generate sales quotes wherever they are, and a self-service web portal for accounts to log in, see customized catalog and pricing options, place orders, and track already placed orders. To complete the solution, a web-based admin allows companies to manage products, customers and orders.
To learn more about Zoey, click the button below to talk to our Customer Success team:
