Zoey, A complete B2B Ecommerce solution featuring capabilities for companies to support both their buyers and salespeople, announced that it has been recognized as a Leader in the 2022 B2B Ecommerce Data Quadrant report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment.
SoftwareReviews named Zoey a Leader as it received a 7.9/10 composite score, which represents the complete and aggregated satisfaction score from end users. Vendor Support, Ease of Implementation and Ease of Customization were amongst the strongest capabilities associated with Zoey, resulting in a 96% Plan to Renew reported by their users. Zoey also secured among the highest satisfaction scores in a variety of areas representing product features including:
- ERP Integration
- Content Localization
- Payment Processing
- Order Management
Zoey also received a high Emotional Footprint score of +80, receiving high scores around Enabling Productivity, Enhancing Performance and Offering Unique Features. Additional Emotional Footprint Metrics in which Zoey ranked highly include:
- Effective and Knowledgeable Team (including Sales, Implementation and Support)
- Effective Service Experience
- Integrity when it comes to Conflict Resolution
The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
“Having the right toolset for business-to-business e-commerce is a crucial pillar of any strong sales enablement strategy,” said Ben Dickie, Research Director at Info-Tech Research Group. “Traditionally seen as the domain of creaking legacy EDI and ERP solutions, the modernization and enablement of B2B commerce has become a hot topic for leaders in marketing, sales, and IT at companies whose revenue is driven by institutional selling. However, many large B2B e-commerce platforms can be confusing, functionally cumbersome, and difficult to implement.
“Enter Zoey, a vendor looking to provide compelling functionality paired with greater rollout flexibility. Zoey has done an excellent job by focusing on providing capabilities for both salespeople and customers. The solution deftly balances order entry functionality for salespeople, while also providing commerce portals for customers. This makes it a great tool for organizations looking for a one-stop shop for both B2B commerce and light touch configure, price and quoting toolsets.”
“SoftwareReviews takes a unique approach to surveying customers, with more data points than anyone else,” said Joshua O’Connell, VP of Marketing for Zoey. “Our customers are able to highlight where we are strongest, and where we can do better, and SoftwareReviews highlights our strengths accordingly from that data. We’re pleased to have been named a Leader for a second year in a competitive market, a testament to our own customers’ feedback about our unique position in the B2B Ecommerce ecosystem.”
About SoftwareReviews Data Quadrant Awards and Software Reports:
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
About SoftwareReviews:
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.
About Zoey
Zoey’s mission is to support B2B and wholesale businesses and their ability to take orders anytime, anywhere, on any device. Their cornerstone offerings are a mobile app for the sales team to collect orders or generate sales quotes wherever they are, and a self-service web portal for accounts to log in, see customized catalog and pricing options, place orders, track already placed orders and manage invoices. To complete the solution, a web-based admin allows companies to manage products, customers, orders and payments.
To learn more about Zoey, click the button below to talk to our Customer Success team:
