Solutions can come and go periodically in the commerce space, so it can be difficult once treading beyond a couple of the most popular names to know whether a platform is going to be there for you in the future.
The history of the company and its current customer portfolio is certainly one way you can keep tabs on the health of a company. But another is whether it’s actively investing in its future, and the most obvious way is for continued improvement and feature development.
In the recently released SoftwareReviews 2020 Ecommerce Emotional Footprint Report, Zoey’s customers gave us a rating of 100% Continually Improving when it comes to Strategy and Innovation, meaning all customers surveyed felt Zoey was constantly improving itself.
SoftwareReviews Reports evaluate and rank products based on feedback from technology and business leaders and end users. Evaluations and rankings are proudly founded in 100% user review data and are free of traditional non-data-driven components such as analyst opinion.
Here’s examples of what Zoey has said about the continued evolution of the solutions available:
“Since joining Zoey, we have been most impressed with the company’s willingness to continuously improve the platform. They encourage customer feedback and will even implement customer ideas within the platform.”
—Barbara Gould, Sival
“Even after getting involved with Zoey, noting something that wasn’t quite what we needed, I put a ticket in. The support team said it was on the docket they wanted to develop, and it was added. This feature that didn’t exist now exists because of our feedback. We’ve had a continual process where we ask and Zoey responds.”
—Eric Sparrow, Milkhouse Candle Company
“Continuous improvement is a key value of using Zoey. You’re always updating the software adding features we can use.”
—Kevin Freeborn, Food Safety Market
Each year Zoey releases hundreds of updates, from the big feature releases to small improvements to fixes and adjustments that make the software easier to use. When you sign up for Zoey, you also get access to regular updates as part of your subscription, and we do all the work for you.
To learn more about SoftwareReviews and Zoey’s recent award as part of the report, check out our recent press release. You can visit SoftwareReviews to download a copy of the report.
See what we mean by contacting us to initiate a conversation with one of our Customer Success team members:
